Adapt-A-Lift Group Pty Ltd and its Associated Entities are committed to providing quality services to you and this Policy outlines our ongoing obligations to you in respect of how we use, store and manage your Personal Information.
Adapt-A-Lift has adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (Act). The NPPS govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the APPs may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au
INTENDED AUDIENCE – SCOPE
This document is regularly updated to reflect changes (including regulatory changes). The document will be reviewed at least once every two years. Please refer to the online copy of this document on the respective Adaptalift Group company’s intranet site to ensure you are reviewing the current procedures. Any offline or printed copies are considered as uncontrolled and potentially out of date.
Associated Entities has the meaning given to that term by section 50AAA of the Corporations Act 2001 (Cth)
Related Bodies Corporate has the meaning given to that term by section 50 of the Corporations Act 2001 (Cth)
Sensitive Information means information or opinion about an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information
2. WHAT IS PERSONAL INFORMATION AND WHY DO WE COLLECT IT?
Personal Information is information or an opinion that identifies an individual or entity or which contains information about that individual or entity that is not in the public domain.
Examples of personal information include (without limitation) names, addresses, email addresses, phone and fax numbers, financial documents (including accounts), bank statements, tax returns and/or licence details (including driver’s licence).
This Personal Information is obtained from you in many ways. It may be obtained as part of a credit application you have provided to Adapt-A-Lift. It may have been provided as part of an interview, correspondence, conversation or through Adapt-A-Lift’s website. It may also have been provided to us by third parties.
We collect the Personal Information for the primary purpose of providing our services to you, providing information to our other customers (where you so authorise) and for marketing purposes. We also collect and use your Personal Information to assess any credit application (including any request for us to supply you services on credit) and to ensure that we are complying with any applicable legislation concerning the supply we are making to you (for example, under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) and/or the Personal Property Securities Act 2009 (Cth).
We may also collect the Personal Information to provide Adapt-A-Lift with greater understanding of your business needs and requirements and to provide you with information that may be of interest to you about other products or services that we may offer to you. You may request us not to use your Personal Information for this purpose and may at any time request us to unsubscribe you from any marketing or promotional material that we may provide for this purpose.
If we request certain Personal Information from you and you do not provide it, we may not be able to provide you with our products or services and/or may not be able to extend you credit for the provision of such products or services.
3. SENSITIVE INFORMATION
In the course of you providing us with Personal Information, you may also provide us (whether deliberately or otherwise) Sensitive Information. We will treat the Sensitive Information differently.
Sensitive Information will be used by us only:
(a) for the primary purpose for which it was provided and obtained; and
(b) for any secondary purpose that is directly related to the primary purpose; and
(c) with your consent or where we are required or authorised by law to use or disclose.
4. STORAGE AND SECURITY
Adapt-A-Lift has policies in place to ensure that your Personal Information is not misplaced or misused and that no unauthorised access to, or modification or disclosure of, that Personal Information occurs.
Your Personal Information will be stored securely on our servers. These servers can only be accessed by a user authorised to access the Personal Information (including with password protection).
If the Personal Information is given to us in hard-copy form, the Personal Information is stored securely at our premises in locked cabinets that can only be accessed by officers of Adapt-A-Lift or persons on a need-to-know basis. We regularly review and monitor these processes to ensure that the security of your Personal Information is effective and maintained.
If you provide us with any Personal Information and that Personal Information is no longer required or need for the purpose for which it was provided (for example, if you are no longer a customer of Adapt-A-Lift or you withdraw your consent for us to hold, access, use and/or store your Personal Information), we will take all reasonable steps to destroy or permanently de-identify your Personal Information. This is subject to any laws relating to our retention of your Personal Information (which, unless the law states otherwise, will be kept by us for a minimum of 7 years after it has been provided).
5. USE AND DISCLOSURE
We will only use or disclose the Personal Information you have given us for the purpose for which we have collected it and for all related purposes that we consider (acting reasonably) will be within your reasonable expectations.
Without limitation, the Personal Information may be used or disclosed to:
(a) our dealers (including sub-dealers);
(b) other Associated Entities or Related Bodies Corporate (including other persons in other States or Territories where you may have a presence or conduct business);
(c) our contractors in order to best respond to any information request or order you have placed with Adapt-A-Lift;
(d) provide you with marketing or other promotional material to give you information about other products and services we offer, including (without limitation) ForkTrack, forklift driver training and our service program(s);
(e) contact you to get your feedback about your experience with Adapt-A-Lift and/or the products/services we have supplied (such as during a Customer Satisfaction Survey);
(f) inform you of any voluntary or compulsory product recall or upgrade or modification;
(g) administer any warranty that is provided to you for any products or services that we may supply or which you acquire from Adapt-A-Lift;
(h) to other entities that Adapt-A-Lift outsources its business and operations to, including (without limitation) mailing, financial processing, information technology, data storage, insurers, financial providers (including financiers, funders, banks or credit providers), State and Federal Government authorities (e.g. the Office of State Revenue, ATO, ASIC etc.), referrers, product manufacturer and distributors;
(i) credit providers or credit checks (including online or in person), for the purpose of ascertaining your on-time payment compliance, current financial status, outstanding judgments or warrants and otherwise to assess and determine your credit worthiness, credit standing, credit history or credit capacity;
(j) any other person or entity that you authorise us to provide.
Other than for the above uses, we will not disclose your Personal Information to third parties without your consent and will seek your consent to use or disclose your Personal Information to third parties (unless we are required by law to do so without first seeking your permission).
6. ACCESS TO YOUR PERSONAL INFORMATION
You may access the Personal Information that we hold about you in order to update or correct it (subject to certain exceptions as set out in the NPPs). You should contact Adapt-A-Lift if you wish to access your Personal Information for this purpose.
If you request access to your Personal Information, you will be required to verify your identity and provide proof before we will allow you access. This is to ensure your privacy in your Personal Information is protected and is only accessed by you or those persons whom you authorise.
We may refuse to allow you to access your Personal Information if we are legally required or entitled to do so.
If you request access, we may charge you a reasonable administrative fee in order to access that Personal Information. Adapt-A-Lift will advise you of the amount of the fee payable (if any) once we have assessed your application for access and understood the scope of that access. If you ask to access your Sensitive Information, no fee will be payable for this.
If you request access, Adapt-A-Lift may discuss with you options for providing you with access, including (for example) supplying you with a hard copy or electronic copy of that Personal Information.
7. ONLINE PRIVACY
This section details the manner in which we handle any Personal Information you have provided online (whether through our website or otherwise).
Adapt-A-Lift’s website server automatically collects various items of information when you use our website. Such information may include the type of internet browser software you are using to access our website. When you visit our website, it may store ‘cookies’ on your computer. The purpose of ‘cookies’ is to avoid the need for you to re-enter information when you next visit our website. The settings in your web browser can be adjusted to prevent cookies being stored on your computer. Although in some circumstances it may be possible to identify you from the Personal Information you provide through our website, we do not attempt to do so and would only use such Personal Information for statistical analysis, system administration and similar related purposes.
8. CONSENT & ACKNOWLEDGEMENT
(a) use or disclose your Personal Information for the purposes set out in clause 5 above;
(b) obtain information about you from third parties (including third party credit reporting bodies) to assess and determine your credit worthiness and otherwise for the purposes set out in clause 5 above;
(c) give your Personal Information to Adapt-A-Lifts advisers, including legal or accounting advisers (whether internal or external);
(d) give your Personal Information to any credit agency where you are in default of any obligation you owe to Adapt-A-Lift under any agreement you enter with Adapt-A-Lift.
If you have a complaint about the way in which we have handled your Personal Information, we encourage you to contact us to discuss these concerns.
All complaint or enquiries can be directed to our Privacy Officer at:
Adapt-A-Lift Group Pty Ltd
1574 Centre Road
SPRINGVALE VIC 3171
(PH): (03) 9549 8000